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 This is the second time I am posting from the office and I’m posting this while I am waiting for my turn to do a call simulation which is a requirement for our training on my new job. One of the things that I like with my new job is that the computers here has access to the internet unlike the workstations from my previous employer where we had to perform some “tricks” to go around the system in order to access the net. No more proxies, just straight to the website that you want to access. 

Earlier today, we listened to recordings of agents who are already on the floor and I can say that it’s a relatively easy job as compared to my previous job where we almost all of the time burn our brains out answering mind boggling questions like “How do I restart my computer?” or “How do I turn off my modem?” On my current job, all we have to do is to take in orders from customer who has a catalog for reference. I think the only problem that I foresee with my new job is that the average handling time for it is around 4 minutes which equates to about 70 calls a day compared to an average of 25 from my previous job and repeating the same task over 70 times a day can be toxic.

Anyway, it’s almost my turn so I need to cut this entry short.

June 2017
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